Service management :
Fitzsimmons, James A.
Service management : operations, strategy, and information technology/ James A. Fitzsimmons and Mona J. Fitzsimmons - 7th ed. - New York : Mc Graw Hill Irwin, 2014. - xviii, 541p. : ill. ; 28cm.
Includes bibliography index.
9780073403359 0073403350 9780077426972 0077426975 9780077841201 0077841204
Service industries--management.
HD 9980.5 .F549 2011
Service management : operations, strategy, and information technology/ James A. Fitzsimmons and Mona J. Fitzsimmons - 7th ed. - New York : Mc Graw Hill Irwin, 2014. - xviii, 541p. : ill. ; 28cm.
Includes bibliography index.
9780073403359 0073403350 9780077426972 0077426975 9780077841201 0077841204
Service industries--management.
HD 9980.5 .F549 2011