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Factors affecting the customer satisfaction in public organization :

Muli Mwangangi John

Factors affecting the customer satisfaction in public organization : A case study of the Kenya power and lighting company limited (KPLC) / - Kenya : John Mwangi, 2012 - xii,43 p. : ill. ; 28cm.

Subjects--Topical Terms: --KPLC--Kenya--Customer satisfaction
Customer Care

LC Class. No.: HG 3432 / .A6M85 2012

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