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Service quality management in hospitality, tourism, and leisure /

Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors. - New York : Haworth Hospitality Press, 2001. - xvii, 339 p. : ill. ; 22 cm.

Includes bibliographical references and index.

ISBN: 0789007266 (hc : alk. paper) 0789011417 (pbk. : alk. paper)

LCCN: 00027256

Subjects--Topical Terms:
Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.

LC Class. No.: TX911.3.M27 / S46 2001

Dewey Class. No.: 647.94/068/5

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