@book{11999,
	author = {Miles, Matthew B. and Huberman, A. M.},
	title = {Qualitative data analysis :},
	publisher = {Sage Publications,},
	year = {c1994.},
	address = {Thousand Oaks :},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0655/93041204-d.html}
}