@book{13623,
	author = {Hattersley, Michael E. and McJannet, Linda.},
	title = {Management communication :},
	publisher = {McGraw-Hill/Irwin,},
	year = {c2008.},
	address = {Boston :},
	edition = {3rd ed.},
	url = {http://www.loc.gov/catdir/toc/ecip073/2006035827.html}
}