TY  - BOOK
AU  - Andersen, Bjorn
TI  - Business process improvement toolbox
SN  - 0873894383
AV  - HD 58.87 A53 1998
PY  - 1999///
CY  - Milwaukee
PB  - ASO Quality Press
KW  - Reengineering (management)
KW  - Benchmarking (management)
KW  - charts, diagrams, etc
N1  - Includes bibliography and index
ER  -