TY - BOOK AU - Venolia, Jan TI - Better letters : : a handbook of business and personal correspondence SN - 0898157633 AV - PE 1483 .V4 1995 PY - 1995/// CY - Berkeley PB - Ten Speed Press KW - Letter writing KW - English language -- Rhetoric -- Handbooks, manuals, KW - Commercial corespondence ER -