TY  - BOOK
AU  - Byham,William C.
AU  - Cox, Jeff
TI  - How to improve quality,productivity,and employee saisfaction: the lightining of empowerment 
SN  - 0449907058
AV  - HD 30.3 .B94 1988 
PY  - 1988///
CY  - New York
PB  - Fawcett
KW  - Empowerment
ER  -