TY  - BOOK
AU  - Abbott,Peter.
AU  - Lewry,Sue.
TI  - Front office: procedures,social skills,yield and management
SN  - 0750642300
AV  - TX 911.3 .A23 2011 
PY  - 2011///
CY  - London
PB  - Routledge
KW  - Hotel front desk personnel
KW  - Hotel management
ER  -