TY  - BOOK
AU  - Muli Mwangangi John
TI  - Factors affecting the customer satisfaction in public organization: A case study of the Kenya power and lighting company limited (KPLC) 
AV  - HG 3432  .A6M85 2012
PY  - 2012///
CY  - Kenya
PB  - John Mwangi
KW  - Customer satisfaction
KW  - KPLC
KW  - Kenya
KW  - Customer Care
ER  -