00913cam a22002654a 45000010009000000050017000090080041000260100017000670200033000840200035001170400018001520420008001700500026001780820021002042450126002252600050003513000035004015040051004366500038004876500025005256500034005507000022005847000017006067000024006231192114020190509111323.0000224s2001    nyua     b    001 0 eng    a   00027256   a0789007266 (hc : alk. paper)  a0789011417 (pbk. : alk. paper)  aDLCcDLCdDLC  apcc00aTX911.3.M27bS46 200100a647.94/068/522100aService quality management in hospitality, tourism, and leisure /cJay Kandampully, Connie Mok, Beverley Sparks, editors.  aNew York :bHaworth Hospitality Press,c2001.  axvii, 339 p. :bill. ;c22 cm.  aIncludes bibliographical references and index. 0aHospitality industryxManagement. 0aTourismxManagement. 0aLeisure industryxManagement.1 aKandampully, Jay.1 aMok, Connie.1 aSparks, Beverley A.