01334cam a22003134a 4500 30289 30289 11921140 20190509111323.0 000224s2001 nyua b 001 0 eng 00027256 0789007266 (hc : alk. paper) 0789011417 (pbk. : alk. paper) DLC DLC DLC pcc TX911.3.M27 S46 2001 647.94/068/5 21 Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors. New York : Haworth Hospitality Press, 2001. xvii, 339 p. : ill. ; 22 cm. Includes bibliographical references and index. Hospitality industry Management. Tourism Management. Leisure industry Management. Kandampully, Jay. Mok, Connie. Sparks, Beverley A. 7 cbc orignew 1 ocip 20 y-gencatlg lcc BOOKS TX 911.3 .M27S46 2001 0 0 lcc 0 0 MUC MUC GEN 2019-05-09 Purchase(corporate campus) 7307.00 1 TX 911.3 .M27S46 2001 38685 2026-05-05 00:00:00 2019-09-19 2019-05-09 BOOKS