TY  - BOOK
AU  - Plunkett, Warren R.
AU  - Attner, Raymond F.
AU  - Allen, Gemmy S.
TI  - Management: meeting and exceeding customer expectations
SN  - 03240275257
AV  - HD 31 .P55 2001 
PY  - 2001///
CY  - Australia
PB  - South-Western Thomson Learning
KW  - Management
ER  -