Design of experiments for engineers and scientists - Antony, Jiju (Amsterdam : Elsevier, 2014)
Contents note continued: References -- 10. Design of Experiments and its Applications in the Service Industry -- 10.1. Introduction to the Service Industry -- 10.2. Fundamental Differences Between the Manufacturing and Service Organisations -- 10.3. DOE in the Service Industry: Fundamental Challenges -- 10.4. Benefits of DOE in Service/Non-Manufacturing Industry -- 10.5. DOE: Case Examples from the Service Industry -- 10.6. Role of Computer Simulation Models Within DOE -- Exercises -- References -- 11. Design of Experiments and its Role Within Six Sigma -- 11.1. What is Six Sigma? -- 11.2. How Six Sigma is Different from Other Quality Improvement Initiatives of the Past -- 11.3. Who Makes Six Sigma Work? -- 11.4. Six Sigma Methodology (DMAIC Methodology) -- 11.5. DOE and its Role Within Six Sigma -- Exercises.
Previous edition: 2003.
Includes bibliographical references.
Keywords: Experimental design; Research, Industrial