TY - BOOK AU - Fernie,John AU - Fernie,Sue AU - Moore,Christopher TI - Principles of retailing SN - 9781138791947 (hardback) AV - HF5429 .F38 2015 U1 - 658.8/7 23 PY - 2015/// CY - Abingdon, Oxon, New York, NY PB - Routledge KW - Retail trade KW - Management N1 - Includes bibliographical references and index; The retail environment -- Theories of retail change -- Strategic retail marketing 1 : the strategic planning process -- Strategic retail marketing 2 : market segmentation and the service marketing mix -- Internationalisation of retailing -- Electronic commerce and retailing -- Product management -- Offshore sourcing and corporate social responsibility (csr) -- Retail logistics -- Adding value through customer service -- Visual merchandising and retail selling -- Retail security ER -