Hotel front office management / James A. Bardi.

By:

Bardi, James A, 1947-

Material type:

TextPublication details: Hoboken, N.J. : John Wiley & Sons, 2011.Edition: 5th edDescription: xv, 492 p. : ill. ; 25 cmISBN:

9780470637524 (acidfree paper)
0470637528 (acidfree paper)

Subject(s):

Hotel management

DDC classification:

647.94/068 22

LOC classification:

TX911.3.M27 B35 2011

Summary: "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Hard Covered Materials	MACHAKOS UNIVERSITY LIBRARY Open shelf				TX911.3M27.B35 2011 (Browse shelf(Opens below))					Available			39972

Includes bibliographical references and index.

"Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--

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