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		Organizational change through effective leadership / Robert H. Guest by Guest, Robert H \| Hersey, Paul \| Blanchard, Kenneth H. Edition: 2nd ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, N.J. : Prentice-Hall, c1986Availability: Items available for loan: 2 Call number: HD58.8.G83 1986, ... Place hold Log in to add tags Add to cart (remove)
		Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay. by Blanchard, Kenneth H \| Bowles, Sheldon M. Edition: 1st ed.Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Morrow, c1993Availability: Items available for loan: 1 Call number: HF5415.5 .B528 1993. Place hold Log in to add tags Add to cart (remove)

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