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Service operations management : improving service delivery / Robert Johnston and Graham Clark.
Material type:
TextPublication details: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.Edition: 3rd edDescription: xvi, 533 p. : ill. ; 25 cmISBN: - 9781405847322 (pbk. : alk. paper)
- 1405847328 (pbk. : alk. paper)
- 658 22
- HD9980.5 .J647 2008
Online resources:
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MACHAKOS UNIVERSITY LIBRARY | HD 9980.5 .J6 2008 (Browse shelf(Opens below)) | Available | 1596 |
Includes bibliographical references and index.
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