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Managing Quality Service in Hospitality : How Organizations Achieve Excellence in the Guest Experience/ Robert C. Ford, Michael C. Sturman & Cherrill P. Heaton.

by Ford, Robert C | Sturman, Michael C | Heaton, Cherrill P.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Spain: Delmar Cengage Learning, 2012Availability: Items available for loan: 1 Call number: TX 911.3 .M27F67 2012.

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Managing the Guest Experience in Hospitality Robert C. Ford & Cherrill P. Heaton.

by Ford, Robert C | Heaton, Cherrill P.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: United Kingdom: Delmar Cengage Learning, 2000Availability: Items available for loan: 1 Call number: TX 911.3 .C8F67 2000.

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