000			01334cam a22003134a 4500
999			_c30289 _d30289
001			11921140
005			20190509111323.0
008			000224s2001 nyua b 001 0 eng
010			_a 00027256
020			_a0789007266 (hc : alk. paper)
020			_a0789011417 (pbk. : alk. paper)
040			_aDLC _cDLC _dDLC
042			_apcc
050	0	0	_aTX911.3.M27 _bS46 2001
082	0	0	_a647.94/068/5 _221
245	0	0	_aService quality management in hospitality, tourism, and leisure / _cJay Kandampully, Connie Mok, Beverley Sparks, editors.
260			_aNew York : _bHaworth Hospitality Press, _c2001.
300			_axvii, 339 p. : _bill. ; _c22 cm.
504			_aIncludes bibliographical references and index.
650		0	_aHospitality industry _xManagement.
650		0	_aTourism _xManagement.
650		0	_aLeisure industry _xManagement.
700	1		_aKandampully, Jay.
700	1		_aMok, Connie.
700	1		_aSparks, Beverley A.
906			_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg
942			_2lcc _cBOOKS _hTX 911.3 .M27S46 2001