000 00545nam a22001817a 4500
008 150929b xxu||||| |||| 00| 0 eng d
020 _a0618260455
050 _aHF 5438.25 .A53 2004
100 _aAnderson Rolph E.
_d2004
245 _aPersonal selling:
_cRolph Anderson E.
_bAchieving Customer Satisfaction and Loyalty/
260 _aUSA;
_bPrentice-Hall,
_c2004.
300 _axxii,504p.:ill.
_bIncludes index.
650 _aSelling
650 _aSales personnel
650 _aCustomer relations
700 _aDubinsky
942 _2ddc
_cBOOKS
999 _c6797
_d6797