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Raving fans :

Blanchard, Kenneth H.

Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay. - 1st ed. - New York : Morrow, c1993. - xii, 137 p. ; 22 cm.

ISBN: 0688123163

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .B528 1993

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