Managing Quality Service in Hospitality : How Organizations Achieve Excellence in the Guest Experience/ Robert C. Ford, Michael C. Sturman & Cherrill P. Heaton.
Material type: TextPublication details: Spain: Delmar Cengage Learning, 2012Description: xxvii,516 p.: ill. (some col.); 25 cmISBN: 9781111307738Subject(s): Hospitality industry--Customer services | Hospitality industry--Management | Hospitality industryLOC classification: TX 911.3 .M27F67 2012Item type | Current library | Call number | Status | Date due | Barcode |
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Hard Covered Materials | MACHAKOS UNIVERSITY LIBRARY Open shelf | TX 911.3 .M27F67 2012 (Browse shelf (Opens below)) | Available | 3685 |
Includes Index.
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