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Managing Quality Service in Hospitality : How Organizations Achieve Excellence in the Guest Experience/ Robert C. Ford, Michael C. Sturman & Cherrill P. Heaton.

by Ford, Robert C | Sturman, Michael C | Heaton, Cherrill P.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Spain: Delmar Cengage Learning, 2012Availability: Items available for loan: 1 Call number: TX 911.3 .M27F67 2012.

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The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema.

by Treacy, Michael | Wiersema, Frederik D. (Frederik Derk).

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Reading, Mass. : Addison-Wesley Pub. Co., c1995Availability: Items available for loan: 1 Call number: HD 41 .T67 1995.

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Managing the Guest Experience in Hospitality Robert C. Ford & Cherrill P. Heaton.

by Ford, Robert C | Heaton, Cherrill P.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: United Kingdom: Delmar Cengage Learning, 2000Availability: Items available for loan: 1 Call number: TX 911.3 .C8F67 2000.

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10 clowns don't make a circus-- and 249 other critical management success strategies / Steven Schragis and Rick Frishman.

by Schragis, Steven | Frishman, Rick, 1954-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Avon, Mass. : Adams Media, c2006Other title: Ten clowns don't make a circus-- and 249 other critical management success strategies | Critical management success strategies.Availability: Items available for loan: 1 Call number: HD 31 .S3389 2006.

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Services marketing : managing the service value chain / Manfred Bruhn and Dominik Georgi.

by Bruhn, Manfred | Georgi, Dominck.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Harlow, England ; New York : Financial Times/Prentice Hall, 2006Availability: Items available for loan: 1 Call number: HD9980.5.B78 2006.

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10 clowns don't make a circus-- and 249 other critical management success strategies / Steven Schragis and Rick Frishman.

by Schragis, Steven | Frishman, Rick, 1954-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Avon, Mass. : Adams Media, c2006Other title: Ten clowns don't make a circus-- and 249 other critical management success strategies | Critical management success strategies.Availability: Items available for loan: 1 Call number: QB 43.2 .C44 1996.

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The experience economy : work is theatre & every business a stage / B. Joseph Pine II, James H. Gilmore.

by Pine, B. Joseph | Gilmore, James H, 1959-.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, c1999Online access: Table of contents | Contributor biographical information | Publisher description Availability: Items available for loan: 1 Call number: HF5415.15.P56 1999.

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Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay.

by Blanchard, Kenneth H | Bowles, Sheldon M.

Edition: 1st ed.Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York : Morrow, c1993Availability: Items available for loan: 1 Call number: HF5415.5 .B528 1993.

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