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Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors.
Material type:
TextPublication details: New York : Haworth Hospitality Press, 2001.Description: xvii, 339 p. : ill. ; 22 cmISBN: - 0789007266 (hc : alk. paper)
- 0789011417 (pbk. : alk. paper)
- 647.94/068/5 21
- TX911.3.M27 S46 2001
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Hard Covered Materials
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MACHAKOS UNIVERSITY LIBRARY Open shelf | TX 911.3 .M27S46 2001 (Browse shelf(Opens below)) | Available | 38685 |
Includes bibliographical references and index.
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